Question 1

Tell me more about the WiFi service?

Accepted Answer

Our service provides end-to-end public access Wi-Fi for courthouses, including everything from initial consultation and site assessment to installation, maintenance, and ongoing support. The core of our offering involves deploying a robust and secure network infrastructure that includes all necessary hardware such as routers, access points, and switches. We work closely with courthouse IT staff to ensure the Wi-Fi installation is tailored to the unique layout and usage demands of each facility, ensuring full coverage and high-speed connectivity.

We also offer ongoing monitoring and maintenance to ensure the network is always performing optimally. This includes proactive security updates, performance monitoring, and immediate support should any issues arise. Our solution minimizes the burden on courthouse IT staff by handling everything from installation through to long-term upkeep, ensuring the courthouse can focus on its core operations without worrying about network disruptions or security issues.

Question 2

How is this service paid for?

Accepted Answer

This service is typically paid for by the bench and bar or library fund.  The most common objections we hear are around cost, security, and potential disruptions during installation. Many courthouses operate on tight budgets, so any new service must be justified not only in terms of upfront costs but also ongoing value. To address this, we emphasize the long-term operational benefits, including reduced IT staff workload, enhanced security, and improved visitor experience, all of which contribute to cost savings over time.

Security is another key concern, particularly from IT administrators. We address this by clearly explaining how we separate the public Wi-Fi from the courthouse’s private networks, ensuring there is no crossover that could compromise sensitive information. Our systems include multiple layers of security, including encryption, monitoring, and access controls.

Regarding installation, we understand that courthouses cannot afford to experience downtime. We work during off-hours or in phases to minimize any disruptions to court proceedings, ensuring a smooth and efficient installation process.

Question 3

Who benefits from having a reliable public WiFi network?

Accepted Answer

Judges, attorneys, and court reporters benefit from having access to a reliable Wi-Fi network that allows them to efficiently conduct their work, whether it’s referencing legal documents, accessing case files, or communicating with colleagues. For attorneys in particular, a fast, dependable connection can make a significant difference in how quickly they can access cloud-based legal resources during court breaks or in preparation for hearings.

IT staff benefit by reducing the number of ad-hoc solutions or complaints related to connectivity. A stable, managed Wi-Fi network also helps reduce the strain on internal resources, as we handle troubleshooting, monitoring, and any required technical support. For courthouse visitors, public Wi-Fi enhances the overall experience, offering convenience and reducing frustrations, particularly during long waiting periods.

Question 4

Who typically is involved in making this decision?

Accepted Answer

We typically work with a combination of courthouse administrators, IT personnel, and occasionally local bar associations, depending on the funding and structure of the project. Each decision-maker has different priorities. Courthouse administrators are usually focused on cost-effectiveness and ensuring the Wi-Fi meets the needs of courthouse visitors, attorneys, and staff. IT personnel, on the other hand, are more focused on security, reliability, and integration with existing systems.

We understand that IT administrators are particularly concerned about the security implications of public Wi-Fi and how it will coexist with the courthouse's internal networks. We prioritize creating a clear separation between public and private networks to ensure that sensitive data remains protected. Our team is adept at addressing these concerns by implementing strong encryption, traffic monitoring, and access controls to ensure the public Wi-Fi is both reliable and secure.

Question 5

What are the key advantages of our Wi-Fi service compared to competitors or in-house setups?

Accepted Answer

One of our biggest advantages is that we provide a full-service solution that includes installation, monitoring, security updates, and ongoing support. Many competitors only handle the installation and leave the courthouse IT team responsible for maintaining the system, which adds to their workload. In contrast, we handle everything, from ensuring consistent uptime to applying security patches, all without burdening your IT team.

In-house setups can be time-consuming and resource-intensive for courthouses. Building and maintaining a public Wi-Fi network requires significant expertise in both hardware and software, not to mention ongoing troubleshooting and updates. By outsourcing to us, courthouses benefit from our specialized experience in providing secure, reliable public Wi-Fi, allowing their IT teams to focus on other critical tasks.

Additionally, our service is highly scalable and customizable. We tailor the solution to the specific needs of each courthouse, whether it’s a small rural location or a large metropolitan facility with heavy foot traffic.

Question 6

How does having a public Wi-Fi network improve overall court operations and the experience for courthouse visitors?

Accepted Answer

Public Wi-Fi enhances the efficiency of court operations by allowing attorneys, court staff, and visitors to access the resources they need quickly and easily. For attorneys, this means less time spent trying to find connectivity solutions during court breaks, leading to more efficient case management. Judges and court staff can also benefit from enhanced connectivity, especially in courtrooms where access to real-time information is critical.

For courthouse visitors, offering public Wi-Fi greatly improves their overall experience. In many cases, visitors may be waiting for hours, whether for their cases or other court-related activities. Having access to Wi-Fi can make that wait more productive and less frustrating. Additionally, it modernizes the courthouse, bringing it in line with the expectations of today’s connected world.

From an operational perspective, a well-managed public Wi-Fi network also reduces the load on courthouse staff, who no longer have to deal with complaints about connectivity or create workarounds. It streamlines communication and reduces downtime, making daily operations smoother.

Question 7

What’s the typical process and timeline for installing and maintaining this service in a courthouse?

Accepted Answer

The process starts with a detailed site survey where we assess the courthouse’s layout and specific needs. This allows us to design a network that provides full coverage and high-speed access to all critical areas. Once the plan is finalized, we move forward with installation, which can take anywhere from a few days to a couple of weeks, depending on the size and complexity of the courthouse.

We work closely with courthouse staff to schedule installations during off-hours or at times that will cause minimal disruption to court proceedings. Once the system is live, we conduct rigorous testing to ensure everything is working optimally.

Post-installation, we provide ongoing support, including 24/7 monitoring and regular security updates. Our team handles all maintenance, including any hardware replacements or software upgrades, ensuring the system remains reliable over time. If any issues do arise, we have a support team ready to address them immediately.

Question 8

What technical support or maintenance do we provide after installation, and how frequently is it needed?

Accepted Answer

After installation, we offer comprehensive ongoing support. This includes 24/7 monitoring of the network to ensure consistent performance and uptime. Our proactive approach means we often detect and resolve issues before they become noticeable to users. We also handle all security updates, including patching vulnerabilities and applying the latest encryption protocols to keep the network secure.

In terms of maintenance, our team conducts regular performance reviews and maintenance checks to ensure that all hardware is functioning correctly. If any issues arise, such as a hardware failure or connectivity problem, our support team is available to address them immediately. We also provide on-site support if needed, though most issues can be handled remotely. This minimizes the burden on courthouse IT staff, as we take care of all aspects of the system’s upkeep.

Question 9

What’s the most important benefit or feature that we should highlight in our marketing materials?

Accepted Answer

The most important benefit to highlight is the combination of reliability and security. Courthouses need a solution that works seamlessly and doesn’t compromise the security of their internal networks. Our service provides fast, reliable public access without jeopardizing the integrity of sensitive courthouse data. This dual focus on performance and protection is what sets us apart from competitors.

Additionally, the fact that we handle all aspects of the service, from installation to ongoing support, should be emphasized. Courthouses often have limited IT resources, so being able to offload the maintenance and monitoring of their public Wi-Fi system to us is a significant advantage. Our goal is to provide a worry-free experience where courthouses know they are getting the best possible service without having to manage the day-to-day operations themselves.

Attorney or Public WiFi